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How do I place an order?
Once you found your desired
item add the quantity and size if necessary then
click "Add to bag" on the pages displaying the
products you want to purchase. This will take you to
a new page where you can Update Quantities, Continue
Shopping, or Proceed to Checkout. You can then
continue browsing the site and adding more items to
your cart. When you're ready to complete your order,
go to my bag, To change
the quantity of a specific product, enter the
desired number of items in the Qty box beside the
product description and price, then select update
cart. The cart subtotal beneath product descriptions
will adjust with your new quantities.
If you are an international
buyer please click on the international drop down to
access international shipping costs and options.
If you are a
new customer click on the new customer tab and
the site will guide you through the process of
setting up an account and password.
For
return customers please enter your e-mail address
and password to access your account and complete the
transaction.
Once you’ve logged in choose your payment option and
confirm your credit card details. If you don’t want
to use the credit card you’ve used previously simply
click the edit button to enter your new credit card
details. You can also edit the saved billing and
ship to address.
Once all is confirmed click on the PROCESS Order.
You will get a confirmation # and a confirmation
e-mail. Your order will mail out with the next 24 –
48hrs.
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Where do I enter the coupon and promotion code?
Before using a coupon, review the coupon
restrictions that were provided to you. They
include:
-
effective dates of the coupon
-
value of the coupon, as well as any
minimum purchase requirements or maximum
savings limits
-
any restricted items or category of
restricted items
After adding the items you want to your
shopping cart and choosing where and how to
ship your items, you will arrive at the
billing page where a coupon can be entered.
Simply enter your coupon code and click the
checkout button. The discount amount will be
displayed in the order total area. Once you
see that the coupon has been applied
correctly, simply click the "process my
order " button to complete your order.
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What are your payment options?
Pay by Credit Card
Glitzs.com presently accept credit card
payments issued by Visa, MasterCard,
American Express and Discover. The CVV # is
required to ensure your credit card details
are valid. You must provide us with a
working phone number in order for us to
contact you to confirm your order in the
event that any problems arise.
Glitzs.com is
very aggressive in getting law enforcement involved
in cases of credit card fraud. Don't try it here!
Your browser and the Glitzs.com secure
server encrypt confidential information
during transmission, ensuring that
transactions stay private and protected. If
any unauthorized use of your credit card
occurs as a result of your purchase from
Glitzs.com, simply notify your card provider
in accordance with its reporting rules and
procedures..
Pay by Google Checkout
What is Google Checkout?
Take a tour How Google Checkout works
Pay by eCheck
What is eCheck?
eCheck is an Authorize.Net secure payment service that allows electronic check payments for goods and services purchased on-line. An electronic check works like a regular check, only instead of providing payment by physically handing or mailing a paper check, the customer provides the routing and account information that is printed on their paper check so it may be processed electronically.
The eCheck.Net service uses the Automated Clearing House (ACH) Network to process fund transfers from customer bank accounts to Glitzs.com bank accounts. The ACH Network is the group of financial institutions and similar entities within the banking industry that work together to facilitate the processing and clearing of electronic check payments. eCheck.Net transactions are strictly governed by processing rules established by the National Automated Clearing House Association (NACHA), in addition to the Electronic Funds Transfer Act and Regulation E, as established by the Federal Reserve Board.
Overview of eCheck.Net Transaction Process
When initiating an eCheck.Net transaction, Glitzs.com collects the following information:
• bank’s nine-digit ABA routing number,
• bank account number,
• account type (checking, business checking or savings),
• the name on the bank account
The customer can find their bank’s ABA routing number and their bank account number at the bottom of one of their paper checks.
Once submitted, bank account information is encrypted and sent securely via the Internet to the Authorize.Net payment servers.
NOTE: It takes 7 days from when payment is submitted to authenticate and process payment. Goods will only mail once funds are removed from your bank account .
Pay by Money Order
To pay with a money order, please print
out and use our convenient Mail Order Form. If the
money order is not received within 5 business days
of placing the order, the order will be cancelled
and all items will be put back in stock. If you
don't have access to a printer, we can mail you a
copy of the order form. Give us a call at
1-866-4-GLITZS (1-866-445-4897).
See our Instructions
Pay by Paypal
As of now we are not accepting paypal
Pay by Wire Transfer
Please call us Toll Free: 1-866-4-GLITZS (1-866-445-4897) for this option.
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Do you charge sales tax?
Since Glitzs.com
is based in New York, state law requires
that we charge 8.375% sales tax on orders
shipped to customers residing in New York.
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How do I check the status of my order?
Sign in to my account then you will
see your orders with the status
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Top reasons for order delays?
We try our best to
ship orders as quickly as possible, with
about 96% of all orders shipped and
delivered on time. Most items are normally
shipped within 48 hours, assuming
availability, for orders placed before 2pm
EST and paid with credit card without
complication. Some delays, however, may
occur. The following list of the top reasons
for these delays is provided to help
customers to understand the process and
avoid delays. Please e-mail us if you have
any questions or suggestions. Order Delays
can be the result of the following.
1. Credit
Card not authorized. When the billing
address and zip code do not match what the
bank has on file, we first call the customer
to verify the correct address. On occasion
we'll contact your bank to provide us with
an address verification. A declined credit
card can be another delay, but feel
confident that a Glitzs customer service
representative will be in contact with you
to quickly resolve any order issues.
2. Billing
address different from shipping address. The
billing address must be the address the bank
has on file. Sometimes a copy of picture ID
is required. We take online fraud and
identity theft very seriously. Please
understand that order delays are most often
caused by activities on our part that
safeguard you from possible fraud.
3. Incorrect
shipping address and/or zip code. UPS and
USPS will return packages if they are unable
to locate an address, which causes us to
have to re-send. Please know that we do
everything we can to minimize this issue by
calling customers to verify if an address or
zip code seems problematic. However it is
the responsibility of the customer to verify
the accuracy of all billing and shipping
information, and to take the time to look
over your order. An email confirmation of
your information can go a long way towards
speeding up your order.
4. Incorrect
shipping method chosen. Please take a moment
to read the restrictions on the shipping
method you have chosen. UPS does not deliver
to PO boxes. If the incorrect shipping
method is chosen, we will contact you before
shipping, which may result in a delay.
5. No one is
home to accept package. UPS and USPS will
often require signature upon delivery.
Delivery will be attempted a maximum of
three times before being sent back to the
shipper. All orders can be tracked on
USPS.com and UPS.com.
6. Holiday
Delays. USPS and UPS do not guarantee any
shipment timeframes during the winter
holiday season. Make your gift purchases and
arrangements early and avoid the holiday
rush!
7. Item not
in stock, or backorder. We will contact you
if you have ordered a backorder or out of
stock item with an expected arrival time.
Most backorder items are listed as such on
our site, so take the time to check and make
sure that the item isn't marked waitlisted
if you need it in a hurry!
8. Orders
placed during non-business hours. We are
open Monday through Friday, from 9:00 a.m.
to 5:30 p.m. EST. Orders placed during the
evening, over the weekend, and on holidays
will not becessed until the next
business day.
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How do I cancel an order?
You can cancel an
order by calling our automated Customer
Service number at 1-866-4-GLITZS. You will
need your order number. Alternatively, you
can email us, but it may take up to 6 hours
for us to respond to your email. Orders are
cancelable until they are sent to our
warehouses for shipment. Most orders can be
cancelled until midnight (EST) the day they
are placed, but some orders, such as
waitlist and mail-in payment orders, are
cancelable for a longer period of time. If
it is too late to cancel an order, you can
always return the item to us within 30 days
of receipt. Please see our Return Policy for
more information.
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Forgot your password?
Simply click on the
FORGOT YOUR PASSWORD link and enter your
e-mail address. You will automatically
it/u>
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