Silver Jewelry at glitzs
Sterling Silver Jewelry
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How do I place an order?
Where do I enter the coupon & promotion code?
What payment methods do you accept?
Do you charge sales tax?
How do I check the status of my order?
Top reasons for order delays? 
How do I cancel an order?
Forgot my password?

How do I place an order?

Once you found your desired item add the quantity and size if necessary then click "Add to bag" on the pages displaying the products you want to purchase. This will take you to a new page where you can Update Quantities, Continue Shopping, or Proceed to Checkout. You can then continue browsing the site and adding more items to your cart. When you're ready to complete your order, go to my bag, To change the quantity of a specific product, enter the desired number of items in the Qty box beside the product description and price, then select update cart. The cart subtotal beneath product descriptions will adjust with your new quantities.

If you are an international buyer please click on the international drop down to access international shipping costs and options.

If you are a new customer click on the new customer tab and the site will guide you through the process of setting up an account and password.

For return customers please enter your e-mail address and password to access your account and complete the transaction. Once you’ve logged in choose your payment option and confirm your credit card details. If you don’t want to use the credit card you’ve used previously simply click the edit button to enter your new credit card details. You can also edit the saved billing and ship to address.

Once all is confirmed click on the PROCESS Order. You will get a confirmation # and a confirmation e-mail. Your order will mail out with the next 24 – 48hrs.

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Where do I enter the coupon and promotion code?

Before using a coupon, review the coupon restrictions that were provided to you. They include:

  • effective dates of the coupon
  • value of the coupon, as well as any minimum purchase requirements or maximum savings limits
  • any restricted items or category of restricted items
After adding the items you want to your shopping cart and choosing where and how to ship your items, you will arrive at the billing page where a coupon can be entered. Simply enter your coupon code and click the checkout button. The discount amount will be displayed in the order total area. Once you see that the coupon has been applied correctly, simply click the "process my order " button to complete your order.

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What are your payment options?

Pay by Credit Card
Glitzs.com presently accept credit card payments issued by Visa, MasterCard, American Express and Discover. The CVV # is required to ensure your credit card details are valid. You must provide us with a working phone number in order for us to contact you to confirm your order in the event that any problems arise.

Glitzs.com is very aggressive in getting law enforcement involved in cases of credit card fraud. Don't try it here!

Your browser and the Glitzs.com secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your purchase from Glitzs.com, simply notify your card provider in accordance with its reporting rules and procedures..

Pay by Google Checkout

What is Google Checkout? Take a tour How Google Checkout works


Pay by eCheck

What is eCheck?

eCheck is an Authorize.Net secure payment service that allows electronic check payments for goods and services purchased on-line. An electronic check works like a regular check, only instead of providing payment by physically handing or mailing a paper check, the customer provides the routing and account information that is printed on their paper check so it may be processed electronically. The eCheck.Net service uses the Automated Clearing House (ACH) Network to process fund transfers from customer bank accounts to Glitzs.com bank accounts. The ACH Network is the group of financial institutions and similar entities within the banking industry that work together to facilitate the processing and clearing of electronic check payments. eCheck.Net transactions are strictly governed by processing rules established by the National Automated Clearing House Association (NACHA), in addition to the Electronic Funds Transfer Act and Regulation E, as established by the Federal Reserve Board.

Overview of eCheck.Net Transaction Process

When initiating an eCheck.Net transaction, Glitzs.com collects the following information:

• bank’s nine-digit ABA routing number,
• bank account number,
• account type (checking, business checking or savings),
• the name on the bank account

The customer can find their bank’s ABA routing number and their bank account number at the bottom of one of their paper checks. Once submitted, bank account information is encrypted and sent securely via the Internet to the Authorize.Net payment servers.

NOTE: It takes 7 days from when payment is submitted to authenticate and process payment. Goods will only mail once funds are removed from your bank account .


Pay by Money Order

To pay with a money order, please print out and use our convenient Mail Order Form. If the money order is not received within 5 business days of placing the order, the order will be cancelled and all items will be put back in stock. If you don't have access to a printer, we can mail you a copy of the order form. Give us a call at 1-866-4-GLITZS (1-866-445-4897).

See our Instructions



Pay by Paypal

As of now we are not accepting paypal

Pay by Wire Transfer
Please call us Toll Free: 1-866-4-GLITZS (1-866-445-4897) for this option.

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Do you charge sales tax?

Since Glitzs.com is based in New York, state law requires that we charge 8.375% sales tax on orders shipped to customers residing in New York.

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How do I check the status of my order?

Sign in to my account then you will see your orders with the status

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Top reasons for order delays?

We try our best to ship orders as quickly as possible, with about 96% of all orders shipped and delivered on time. Most items are normally shipped within 48 hours, assuming availability, for orders placed before 2pm EST and paid with credit card without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.

1. Credit Card not authorized. When the billing address and zip code do not match what the bank has on file, we first call the customer to verify the correct address. On occasion we'll contact your bank to provide us with an address verification. A declined credit card can be another delay, but feel confident that a Glitzs customer service representative will be in contact with you to quickly resolve any order issues.

2. Billing address different from shipping address. The billing address must be the address the bank has on file. Sometimes a copy of picture ID is required. We take online fraud and identity theft very seriously. Please understand that order delays are most often caused by activities on our part that safeguard you from possible fraud.

3. Incorrect shipping address and/or zip code. UPS and USPS will return packages if they are unable to locate an address, which causes us to have to re-send. Please know that we do everything we can to minimize this issue by calling customers to verify if an address or zip code seems problematic. However it is the responsibility of the customer to verify the accuracy of all billing and shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order.

4. Incorrect shipping method chosen. Please take a moment to read the restrictions on the shipping method you have chosen. UPS does not deliver to PO boxes. If the incorrect shipping method is chosen, we will contact you before shipping, which may result in a delay.

5. No one is home to accept package. UPS and USPS will often require signature upon delivery. Delivery will be attempted a maximum of three times before being sent back to the shipper. All orders can be tracked on USPS.com and UPS.com.

6. Holiday Delays. USPS and UPS do not guarantee any shipment timeframes during the winter holiday season. Make your gift purchases and arrangements early and avoid the holiday rush!

7. Item not in stock, or backorder. We will contact you if you have ordered a backorder or out of stock item with an expected arrival time. Most backorder items are listed as such on our site, so take the time to check and make sure that the item isn't marked waitlisted if you need it in a hurry!

8. Orders placed during non-business hours. We are open Monday through Friday, from 9:00 a.m. to 5:30 p.m. EST. Orders placed during the evening, over the weekend, and on holidays will not becessed until the next business day.

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How do I cancel an order?

You can cancel an order by calling our automated Customer Service number at 1-866-4-GLITZS. You will need your order number. Alternatively, you can email us, but it may take up to 6 hours for us to respond to your email. Orders are cancelable until they are sent to our warehouses for shipment. Most orders can be cancelled until midnight (EST) the day they are placed, but some orders, such as waitlist and mail-in payment orders, are cancelable for a longer period of time. If it is too late to cancel an order, you can always return the item to us within 30 days of receipt. Please see our Return Policy for more information.

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Forgot your password?

Simply click on the FORGOT YOUR PASSWORD link and enter your e-mail address. You will automatically it/u>

 
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